Terms of Service

1. Agreement to Terms

By accessing or using any website, application, or service operated by The Lead Standard LLC (“Company,” “we,” “our,” or “us”), including but not limited to theleadstandard.com, leedagent.com, and fireglue.com, you (“User” or “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must discontinue use immediately.

2. About The Lead Standard LLC

The Lead Standard LLC is a Florida-registered limited liability company that operates as a holding company for technology platforms. Our portfolio includes LeedAgent (a CRM and operations platform) and FireGlue (multi-tenant platform services). These Terms apply to all websites, services, and applications operated under The Lead Standard umbrella.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use our services. By using our services, you represent and warrant that you meet these requirements. If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. User Accounts

Certain services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Acceptable Use

You agree that you will not:

• Use our services for any unlawful purpose or in violation of applicable federal, state, or local laws.
• Attempt to gain unauthorized access to our systems, networks, or infrastructure.
• Distribute malicious software, spam, or fraudulent content through our platforms.
• Interfere with or disrupt the integrity or performance of our services.
• Scrape, harvest, or collect data from our services without authorization.
• Impersonate any person or entity or misrepresent your affiliation.
• Use our messaging services to send unsolicited messages, messages to purchased lists, or messages that violate the Telephone Consumer Protection Act (TCPA) or carrier guidelines.

6. SMS / Text Messaging Terms

The Lead Standard and its portfolio brands offer SMS and text messaging services to users who have explicitly opted in. By opting in to receive text messages, you agree to the following:

• You consent to receive automated SMS text messages at the phone number you provided.
• Message frequency varies based on your account activity and service interactions.
• Message and data rates may apply. Contact your mobile carrier for details.
• Consent to receive text messages is not a condition of purchase or use of any service.
• You may opt out at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further messages will be sent.
• For help, reply HELP to any message or contact us via our contact page.
• We do not sell, rent, or share your phone number or opt-in data with third parties for their marketing purposes.
• Carriers are not liable for any delayed or undelivered messages.

For complete details on our messaging compliance, see our A2P 10DLC Compliance page.

7. Intellectual Property

All content, software, trademarks, logos, and materials on our websites and services are owned by The Lead Standard LLC or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content without our prior written permission.

8. Payment and Billing

Certain services offered through our portfolio brands require paid subscriptions. By subscribing, you agree to pay all applicable fees as described at the time of purchase. Subscription fees are billed in advance on a monthly or annual basis. All payments are processed through Stripe, a PCI DSS Level 1 certified payment processor. We do not store credit card information on our servers.

Refunds are handled on a case-by-case basis. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of the current billing period.

9. Data Processing and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our services, you acknowledge that you have read and understood our Privacy Policy. We process data in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA/CPRA) where applicable.

10. Third-Party Services

Our services may integrate with or link to third-party services (including Twilio, Stripe, Mailgun, SendGrid, and OpenAI). Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party providers.

11. Portfolio Domains and Separate Services

Each portfolio brand (such as LeedAgent and FireGlue) may maintain additional terms, policies, and service-specific agreements. Where a portfolio brand's terms conflict with these Terms, the more specific terms shall prevail for that particular service.

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to our services. We may perform maintenance, updates, or modifications that temporarily affect availability. We are not liable for any downtime, whether scheduled or unscheduled.

13. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LEAD STANDARD LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless The Lead Standard LLC and its affiliates, officers, directors, members, and employees from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your violation of any third-party rights.

16. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause and with or without notice, including for violation of these Terms. Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination (including indemnification, limitation of liability, and dispute resolution) shall survive.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Florida.

18. Dispute Resolution

Before initiating any formal legal proceeding, you agree to first contact us at legal@theleadstandard.com and attempt to resolve the dispute informally for at least 30 days. If we cannot resolve the dispute informally, either party may proceed with legal action in accordance with Section 17.

19. Changes to Terms

We may revise these Terms at any time by posting the updated version on this page with a new “Last Updated” date. Material changes will be communicated via email or prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and The Lead Standard LLC regarding your use of our services and supersede all prior agreements and understandings.

22. Contact

For legal or terms-related inquiries, contact us:

• Email: legal@theleadstandard.com
• Web: theleadstandard.com/contact

These terms are effective as of March 3, 2026.